Course Description

Training course shows how putting the client rather than services first can yield improved results in terms of client retention (and consequently, profits). It stresses the importance of having highly engaged employees and applying the best marketing and business development practices in a highly competitive and dynamic marketplace. It will also introduce you to our unique "Client Management Model" which has been designed to suit the specific needs of the organisations in the Europe, Middle East and Africa (EMEA).

What you'll learn in this course?

• Learn correct segmentation techniques to provide tailored offers and services to delight Clients and foster loyalty

• Learn to apply proven tools and techniques to control, monitor and constantly improve your offerings

• Understand the Client’s personality and psychological drivers and how to create lasting value