KursTanımı

Satisfying our customers is essential, whether they are internal or external customers. To do this we must focus all our activities on delighting our customers; that is becoming Customer-Centric. Organisations understand the values of becoming customer-centric, but the transformation is challenging. The change must start internally, how we work with other employees.

Bu kursta neler öğreneceksiniz?

• Improve the customer experience within their organisation

• Help develop a customer-centric service culture

• Develop a customer-focused mindset for continuous improvement