عن الدورة التدريبية

Increasingly, comparison websites are ‘flattening’ points of differentiation between products and companies. What is left, and what the internet is positively encouraging is the Customer’s Experience. Providing excellent Customer service is the last great point of strategic differentiation. Peer-Review websites are providing customers with real-time feedback on each customer’s experience.

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• Show how Customer Service is the last and greatest Commercial battleground

• Give proven tools and techniques for how to handle even the most difficult of customers

• Show you how to increase productivity through the Smart application of techniques designed to improve business via referrals, both real and virtual,