Course Description

Participants will acquire knowledge and skills to develop a strategically aligned approach to business process optimisation; learn how to analyse and accurately model business processes from the enterprise level through to detailed workflow representation at the operational and project level. Participants will extend their ability to design effective organisational structures, activities and processes, and will acquire knowledge and skills to map and model business processes, measure and evaluate workflow and activities, and assign process owners.

What you'll learn in this course?

• Understand business processes and their components

• Apply process analysis, planning, and measurement concepts and techniques to their own organizations processes

• Develop a business process architecture

• Analyse process customer requirements