Course Description

Training course is designed to give participants the communication skills, negotiation strategies, and public-sector customer service best practices they require to significantly improve customer service while lowering costs and increasing employee satisfaction. Delegates will walk away from this programme with the ability to measure customer satisfaction and apply the design elements necessary to structure their organisation in a customer-centric manner to respond effectively as customer service needs and conditions change.

What you'll learn in this course?

• Develop proactive customer service policies and procedures

• Successfully handle working with the four types of customer personalities

• Calm upset or difficult customers over the phone and in person