Course Description

The course builds on the general principles covered as part of the ITIL Foundation course. It covers the lifecycle aspects of Service Operation including - Service Operations principals, activities and technology considerations. It also gives an overview of the Service Operation Processes and Functions. Additionally the course looks at the interfaces between Service Operation and the other stages of the ITIL Service Lifecycle.

What you'll learn in this course?

• The purpose of the Service Operation course is to obtain knowledge on ITIL concepts and terminology.

• The course also examines organizational issues including functions, groups and teams, department operational health process structures that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL