Mapping customer journeys and touchpoints by segment is the starting point for developing an effective customer engagement program to deliver brand promises. Objectives and metrics should be set for different types of engagement opportunities such as raising awareness during customer's initial research phase, increasing engagement and purchase intent during the consideration phase, maximizing conversion during the decision phase, and enhancing customer experience, satisfaction and advocacy during life time.
Assess effectiveness and relevance of telecoms provider's current approaches to branding and customer engagement
Articulate key branding concepts and brand equity models
Evaluate branding options for new products and services
-Transportation service from / to airport.
-Fully detailed Training Material
-Meeting room with Daily coffee break and Snacks
-Evaluations before and after the training program to ensure the trainee’s satisfaction.
-Course certificate
-Workshop of the training program to get the maximum benefits of the course
-Provide all the required facilities to the participants in our laps
Language
Certifications
