Course Description

Ensuring the consistency and quality of an organisational product and service, can be challenging. Many leaders now appreciate the reliance their organisation has with technology, and view IT Quality Management as the foundation to their processes, practices and procedures. It is fundamental, that your customers and stakeholders interact with IT Systems which enrich their experience to be robust and secure. course will help leaders face the challenge of fusing technology with business to ensure the customer interaction is the best it can be in terms of experience and commercial revenue outcomes.

What you'll learn in this course?

• Define quality principles in systems development, to enhance user and client interaction and experience

• Understand international frameworks and quality principles

• Understand current and future trends within IT Quality Management