عن الدورة التدريبية

A customer-focused organisation is grounded in the belief that long-term success depends on a commitment to customer satisfaction throughout the entire organisation. This training course focuses on building the culture, the processes and the relationships that will lead to long-term growth and financial sustainability.

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• Describe the importance of the leader as a role model for customer service excellence

• Describe techniques to motivate teams and individuals for peak performance

• Evaluate surveys to accurately monitor customer satisfaction