Achieving Excellence in Customer Service
Course Description
Increasingly, comparison websites are ‘flattening’ points of differentiation between products and companies. What is left, and what the internet is positively encouraging is the Customer’s Experience. Providing excellent Customer service is the last great point of strategic differentiation. Peer-Review websites are providing customers with real-time feedback on each customer’s experience.
What you'll learn in this course?
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Show how Customer Service is the last and greatest Commercial battleground
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Give proven tools and techniques for how to handle even the most difficult of customers
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Show you how to increase productivity through the Smart application of techniques designed to improve business via referrals, both real and virtual,
Our Commitments
-Transportation service from / to airport.
-Fully detailed Training Material
-Meeting room with Daily coffee break and Snacks
-Evaluations before and after the training program to ensure the trainee’s satisfaction.
-Course certificate
-Workshop of the training program to get the maximum benefits of the course
-Provide all the required facilities to the participants in our laps
Language
Certifications
